FAQ

After I set up my appointment, how can I contact More than a fix?

You can call or text us at 949-299-9405 or email us at info@morethanafix.com

Do you fix any and all types of phones?

Of course! If you have managed to break your cell phone, odds are we can fix it. Browse our repair services, or give us a call at 949-299-9405

Do you fix iPods or any other Apple products?

In addition to iPhone repairs, we offer a wide variety of iPod, iPad, and Mac repairs. If you are interested in a repair please contact a support representative at 949-299-9405 or browse our repairs section.

Do you need my pass code?

Yes, we do. If there is a pass code on the phone it hinders our ability to test all the functions of the device. Please provide your pass code with the device when you send it in for repair. If you do not wish to provide your pass code, certain device functions including but not limited to; the camera, wifi and bluetooth cannot be tested and cannot be guaranteed.

Do you provide a warranty on repairs?

Yes! All of our parts and services come with a Lifetime Warranty.

How do I pay for this service?

Simply pay our technician AFTER the repair is complete using the technician’s mobile phone. We accept all major credit cards, debit cards, and cash.

How do I set up a repair?

Please use this link to start the repair process. Simply choose your device type, device issue and enter your contact information, or call us at 949-299-9405.We will then set up a repair meeting for you with our tech at a convenient time and location of your choice.You can come to our shop or we can come to you.

How long does water damage repair generally take?

Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.

How long until I can get my device fixed?

Normally we’ll fix your device Within 2 hour of booking. More complicated repairs like water damage or PC cleanups can take up to a few days.

I don’t feel comfortable ordering a repair service on the website are there any other ways I can do it?

Sure, to arrange other forms of repair service please call our Customer Service Representatives at 949-299-9405 and they will be happy to assist you.

I dropped my phone in the ocean (salt water) or in a liquid that was not water, Can you still fix it?

Absolutely. Though the salt in salt water is very corrosive and can be very damaging to electronic devices, there is no reason to not send in your device for a water damage repair. Our success rate on salt water damage is lower than that of a device that has been dropped in other liquid but there is still a good chance that it can be fixed, and if it cannot you will pay nothing so there is nothing to lose.

I work long hours and do not have time to wait, can you come to my office?

Yes! We can gladly meet you at your office, home, gym or even a nearby coffee place! Or you can come see us at our shop, whatever works for you. We will fix your device in front of you and most repairs are completed within 30 – 40 minutes.

My device fell into water, should I let it dry out to see if works before I contact you?

Though the device can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend setting an appointment  as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged. If the device has not been water damaged, a home button issue is almost always caused by the home button flex, however since the phone has been water damaged, standard rules do not apply.

Should I back up my device before you repair it?

We strongly encourage you to backup your data before allowing anyone to perform any repairs on your device. We are in no way responsible for the loss of any music, videos, pictures, text messages, notes, contacts, calendars, settings, or any other data on your device.

So I tried to fix my iPhone on my own and have it semi unassembled. Can you finish the repair?

Absolutely, we do that all the time for customers. Give us a call at 949-299-9405 and we will give you a quote.

There are multiple issues with my device, do you offer repair bundles?

Sure we do please just give us a call at 949-299-9405 and we will see what we can set up for you.

What if you are unable to save my water damaged device?

If we are unable to repair your water damaged device for any reason, you won’t be charged and your phone will be returned. If your device could not be repaired and you do not want the phone back, we would be happy to recycle the device at our repair facility.

What is the benefit of using More than a fix?

Our service alleviates all the pain of the conventional device repair process such as long turnaround, overpricing and low quality repairs. We will have your device repaired in an average of 30 minutes, using only top quality parts while ensuring your data is kept private and secure. Our online process is easy to use and our service is affordable on any budget. We guarantee all repairs for life!

What should I do if my device falls in water or another liquid?

First and foremost, do not attempt to turn the phone on as that can cause a serious short circuit. Next schedule a repair ASAP. Our chance at repairing the phone increases substantially the sooner we receive it.

Who are More Than a Fix technicians?

More than a Fix is locally owned and operated. Our team is a small group of dedicated technicians with years of experience who are enthusiastic about saving customers in need.